An international locker is a physical address we provide you in the United States. You can use it to send your online purchases. Once we receive your packages at that address, we process them and send them to your destination country.

No, opening and maintaining a locker is completely free. However, it is important to send your packages within a specified timeframe to avoid possible storage charges.

You can receive personal, household, or commercial items, provided they comply with customs regulations and are not on the list of restricted or prohibited products.

Yes. Generally, packages should not exceed 50 kg (110 lbs) in weight, 1.5 meters (59 inches) per side, and a declared value of USD 2,000.

If you don't include your locker number, the package may not be automatically associated with your account. In that case, you should contact customer service and provide the tracking number and purchase details to correctly identify and assign the package.

Yes, we offer a consolidation service to group several packages into one, which can help you save on shipping costs.

Yes, you can receive products from any store or supplier in the United States. You just need to make sure to correctly include your locker number in each purchase order.

At Fenix Cargo & Logistics, we offer 30 days of free storage. After that time, a small daily storage fee may apply.

We recommend using sturdy boxes, protecting fragile products with cushioning material, and properly sealing them with industrial adhesive tape. You can also request our professional repacking service if you wish.

We accept payments via credit card, debit card, PayPal, bank transfers, and some local payment methods depending on your destination country.

The locker service provides you with an address in the U.S. for your purchases, while the courier service handles the transport and delivery of your packages from that address to your destination country.

Delivery time varies depending on the destination and the type of service selected. On average, express shipments take between 2 and 5 business days, while standard shipments can take 7 to 14 business days.

Prohibited items include drugs, weapons, flammable products, live or dead animals, perishable foods, cash, jewelry, and other valuable objects.

Generally, shipments with a declared value of less than USD 200 are exempt from taxes. For higher values, tariffs and VAT apply according to the regulations of each country.

Yes, we provide a tracking number so you can monitor the status of your shipments in real-time through our platform.

International cargo service is ideal for shipments that exceed the weight, size, or value limits established for courier. It is also suitable for commercial shipments or large volumes.

We offer air and sea transport, depending on the urgency, type of merchandise, and client preferences.

You must ensure that the merchandise is free for import in the destination country and comply with all regulations and customs requirements, including the necessary documentation.

Yes, we offer insurance that covers the declared value of the merchandise in case of total loss. The cost of insurance varies according to the insured value.

You can request a quote through our website or by contacting our customer service team, providing details such as the type of merchandise, weight, dimensions, origin, and destination.

• LCL (Less than Container Load): You share space in a container with other clients.
• FCL (Full Container Load): You have an exclusive container for your cargo.

The choice depends on the volume, urgency, and costs of your operation.

Yes, our team handles complete customs clearance, ensuring that all documents, permits, and regulations are in order to avoid delays or penalties.

We can handle dangerous goods, refrigerated cargo, oversized products, and industrial equipment, complying with all international standards.

We have over 17 years of experience, our own infrastructure in the U.S., an expert team in logistics and foreign trade, and advanced technology to guarantee traceability, security, and efficiency in every operation.