{"id":1297,"date":"2025-06-18T14:20:41","date_gmt":"2025-06-18T12:20:41","guid":{"rendered":"https:\/\/carlosacosta.com.co\/fenix\/?page_id=1297"},"modified":"2025-10-29T15:24:58","modified_gmt":"2025-10-29T14:24:58","slug":"faq-s","status":"publish","type":"page","link":"https:\/\/mifenixcargo.com\/web\/en\/faq-s\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div id=\"pl-1297\"  class=\"panel-layout\" ><div id=\"pg-1297-0\"  class=\"panel-grid panel-has-style\" ><div class=\"aos-fade-down siteorigin-panels-stretch panel-row-style panel-row-style-for-1297-0\" data-stretch-type=\"full-width-stretch\" ><div id=\"pgc-1297-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-1297-0-0-0\" class=\"so-panel widget widget_themegrill_flash_heading tg-widget section-title-wrapper panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"fondoencabezadofinal flash_inherit_color panel-widget-style panel-widget-style-for-1297-0-0-0\" >\t<h3 class=\"section-title\">Frequently Asked Questions<\/h3>\n\t<div class=\"section-description\">FAQs<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\t\t\t<video \n\t\t\t\tid=\"so_bgvideo_69e4838ad4108\" \n\t\t\t\tclass=\"so_video_bg jquery-background-video\" \n\t\t\t\tloop \n\t\t\t\tautoplay \n\t\t\t\tplaysinline\n\t\t\t\tmuted\n\t\t\t\tdata-bgvideo\n\t\t\t\tposter=\"https:\/\/mifenixcargo.com\/web\/wp-content\/uploads\/2025\/10\/faqs.jpg\"\t\t\t\tdata-bgvideo-fade-in=\"500\"\t\t\t\tdata-bgvideo-pause-after=\"120\"\t\t\t\tdata-bgvideo-show-pause-play=false\t\t\t\tdata-bgvideo-pause-play-x-pos=\"right\"\t\t\t\tdata-bgvideo-pause-play-y-pos=\"top\" \n\t\t\t\t>\n\t\t\t\t\t<source src=\"https:\/\/mifenixcargo.com\/web\/wp-content\/uploads\/2025\/07\/fq.mp4\" type=\"video\/mp4\">\t\t\t\t\t\t\t\t\t\t\t\t\t<\/video>\n\n\t\t\t\n\t\t\t<script type=\"text\/javascript\">\n\t\t\t(function() {\n\t\t\t\t\/\/ Move the video and container into the row as the first child\n\t\t\t\tvar video_tag = document.getElementById(\"so_bgvideo_69e4838ad4108\");\n\t\t\t\tvar video_overlay = document.getElementById(\"so_bgvideo_overlay_69e4838ad4108\");\n\t\t\t\tvar video_row = video_tag.previousSibling;\n\t\t\t\twhile(video_row && video_row.nodeType != 1) {\n\t\t\t\t\tvideo_row = video_row.previousSibling;\n\t\t\t\t}\n\t\t\t\tvar row_inner = video_row.firstChild;\n\t\t\t\trow_inner.insertBefore( video_tag, row_inner.firstChild );\n\t\t\t\tif( video_overlay ) {\n\t\t\t\t\trow_inner.insertBefore( video_overlay, video_tag.nextSibling);\n\t\t\t\t}\n\t\t\t\trow_inner.className += ' so_video_bg_row jquery-background-video-wrapper';\n\t\t\t\tvideo_tag.play();\n\t\t\t}());\n\t\t\t<\/script>\n\n\t\t\t<div id=\"pg-1297-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-1297-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-1297-1-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"1\" ><div class=\"aos-fade-down panel-widget-style panel-widget-style-for-1297-1-0-0\" >\t\t\t<div class=\"textwidget\"><p>At Fenix Cargo &amp; Logistics, we know that when it comes to logistics operations, questions always arise. That&#8217;s why we have created this section to provide you with quick and precise answers.<\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><div id=\"pg-1297-2\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch panel-row-style panel-row-style-for-1297-2\" id=\"nosotros\" data-stretch-type=\"full\" ><div id=\"pgc-1297-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-1297-2-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child\" data-index=\"2\" ><div class=\"widget_text aos-fade-down panel-widget-style panel-widget-style-for-1297-2-0-0\" id=\"faqs\" ><div class=\"textwidget custom-html-widget\"><details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> What is an international locker and how does it work?<\/summary>\n\t\t<div>\n\t\t\t<p>\n\t\t\t\tAn international locker is a physical address we provide you in the United States. You can use it to send your online purchases. Once we receive your packages at that address, we process them and send them to your destination country.\n\t\t\t<\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> Are there any costs to open or maintain a locker?<\/summary>\n\t\t<div>\n\t\t\t<p>\t\n\t\t\t\t\tNo, opening and maintaining a locker is completely free. However, it is important to send your packages within a specified timeframe to avoid possible storage charges.\n\n\t\t\t<\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> What types of products can I receive in my locker?<\/summary>\n\t\t<div>\n\t\t\t<p>\n                You can receive personal, household, or commercial items, provided they comply with customs regulations and are not on the list of restricted or prohibited products.\n            <\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> Are there restrictions on package size or value?<\/summary>\n\t\t<div>\n\t\t\t<p>\n                Yes. Generally, packages should not exceed 50 kg (110 lbs) in weight, 1.5 meters (59 inches) per side, and a declared value of USD 2,000.\n            <\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> What happens if I forget to include my locker number on a purchase?<\/summary>\n\t\t<div>\n\t\t\t<p>\n                If you don't include your locker number, the package may not be automatically associated with your account. In that case, you should contact customer service and provide the tracking number and purchase details to correctly identify and assign the package.\n            <\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> Can I consolidate several packages into a single shipment?<\/summary>\n\t\t<div>\n\t\t\t<p>\n                Yes, we offer a consolidation service to group several packages into one, which can help you save on shipping costs.\n            <\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> Can I use my locker to receive packages from different stores?<\/summary>\n\t\t<div>\n\t\t\t<p>\n                Yes, you can receive products from any store or supplier in the United States. You just need to make sure to correctly include your locker number in each purchase order.\n            <\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> How long can my packages be stored in the locker without additional cost?<\/summary>\n\t\t<div>\n\t\t\t<p>\n                At Fenix Cargo & Logistics, we offer 30 days of free storage. After that time, a small daily storage fee may apply.\n            <\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> How should I pack my products for courier shipping?<\/summary>\n\t\t<div>\n\t\t\t<p>\n                We recommend using sturdy boxes, protecting fragile products with cushioning material, and properly sealing them with industrial adhesive tape. You can also request our professional repacking service if you wish.\n            <\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> What payment methods do you accept for shipments?<\/summary>\n\t\t<div>\n\t\t\t<p>\n                We accept payments via credit card, debit card, PayPal, bank transfers, and some local payment methods depending on your destination country.\n            <\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> What is the difference between the locker service and the courier service?<\/summary>\n\t\t<div>\n\t\t\t<p>\n                The locker service provides you with an address in the U.S. for your purchases, while the courier service handles the transport and delivery of your packages from that address to your destination country.\n            <\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> How long does a courier shipment from the U.S. take?<\/summary>\n\t\t<div>\n\t\t\t<p>\n                Delivery time varies depending on the destination and the type of service selected. On average, express shipments take between 2 and 5 business days, while standard shipments can take 7 to 14 business days.\n            <\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> What items are prohibited in courier shipments?<\/summary>\n\t\t<div>\n\t\t\t<p>\n                Prohibited items include drugs, weapons, flammable products, live or dead animals, perishable foods, cash, jewelry, and other valuable objects.\n            <\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> What taxes do I have to pay for my shipments?<\/summary>\n\t\t<div>\n\t\t\t<p>\n                Generally, shipments with a declared value of less than USD 200 are exempt from taxes. For higher values, tariffs and VAT apply according to the regulations of each country.\n            <\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> Can I track my packages?<\/summary>\n\t\t<div>\n\t\t\t<p>\n                Yes, we provide a tracking number so you can monitor the status of your shipments in real-time through our platform.\n            <\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> When should I use international cargo service instead of courier?<\/summary>\n\t\t<div>\n\t\t\t<p>\n                International cargo service is ideal for shipments that exceed the weight, size, or value limits established for courier. It is also suitable for commercial shipments or large volumes.\n            <\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> What transport modalities do you offer for international cargo?<\/summary>\n\t\t<div>\n\t\t\t<p>\n                We offer air and sea transport, depending on the urgency, type of merchandise, and client preferences.\n            <\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> What requirements must I meet to send international cargo?<\/summary>\n\t\t<div>\n\t\t\t<p>\n                You must ensure that the merchandise is free for import in the destination country and comply with all regulations and customs requirements, including the necessary documentation.\n            <\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> Do you offer insurance for international cargo?<\/summary>\n\t\t<div>\n\t\t\t<p>\n                Yes, we offer insurance that covers the declared value of the merchandise in case of total loss. The cost of insurance varies according to the insured value.\n            <\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> How can I get a quote for my international cargo shipment?<\/summary>\n\t\t<div>\n\t\t\t<p>\n                You can request a quote through our website or by contacting our customer service team, providing details such as the type of merchandise, weight, dimensions, origin, and destination.\n            <\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> What is the difference between consolidated cargo (LCL) and full container load (FCL)?<\/summary>\n        <div>\n            <ul>\n                <li>LCL (Less than Container Load): You share space in a container with other clients.<\/li>\n                <li>FCL (Full Container Load): You have an exclusive container for your cargo.<\/li>\n            <\/ul>\n            <p>\n                The choice depends on the volume, urgency, and costs of your operation.\n            <\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> Do you offer customs clearance services?<\/summary>\n\t\t<div>\n\t\t\t<p>\n                Yes, our team handles complete customs clearance, ensuring that all documents, permits, and regulations are in order to avoid delays or penalties.\n            <\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> What types of special cargo can you handle?<\/summary>\n\t\t<div>\n\t\t\t<p>\n                We can handle dangerous goods, refrigerated cargo, oversized products, and industrial equipment, complying with all international standards.\n            <\/p>\n\t\t<\/div>\n<\/details>\n<details>\n\t<summary style=\"background:#0176AF; color:white\"><i class=\"bx bx-chevron-right\" style=\"color:white\"><\/i> Why trust Fenix Cargo & Logistics for my international shipments?<\/summary>\n\t\t<div>\n\t\t\t<p>\n                We have over 17 years of experience, our own infrastructure in the U.S., an expert team in logistics and foreign trade, and advanced technology to guarantee traceability, security, and efficiency in every operation.\n            <\/p>\n\t\t<\/div>\n<\/details><\/div><\/div><\/div><div id=\"panel-1297-2-0-1\" class=\"so-panel widget widget_text panel-last-child\" data-index=\"3\" ><div class=\"aos-fade-down panel-widget-style panel-widget-style-for-1297-2-0-1\" >\t\t\t<div class=\"textwidget\"><h3>Can&#8217;t you find what you&#8217;re looking for?<\/h3>\n<p>Contact us via WhatsApp and our team will assist you with your questions in real time.<\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><div id=\"pg-1297-3\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch panel-row-style panel-row-style-for-1297-3\" data-stretch-type=\"full\" ><div id=\"pgc-1297-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-1297-3-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"4\" ><div class=\"flash_inherit_color panel-widget-style panel-widget-style-for-1297-3-0-0\" ><div id=\"pl-w690223ba648bd\"  class=\"panel-layout\" ><div id=\"pg-w690223ba648bd-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-w690223ba648bd-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w690223ba648bd-0-0-0\" class=\"so-panel widget widget_themegrill_flash_heading tg-widget section-title-wrapper panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"flash_inherit_color panel-widget-style panel-widget-style-for-w690223ba648bd-0-0-0\" >\t<h3 class=\"section-title\">Do you require any of our services?<\/h3>\n<\/div><\/div><\/div><\/div><div id=\"pg-w690223ba648bd-1\"  class=\"panel-grid panel-has-style\" ><div class=\"panel-row-style panel-row-style-for-w690223ba648bd-1\" ><div id=\"pgc-w690223ba648bd-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w690223ba648bd-1-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child panel-last-child\" data-index=\"1\" ><div class=\"widget_text flash_inherit_color panel-widget-style panel-widget-style-for-w690223ba648bd-1-0-0\" ><div class=\"textwidget custom-html-widget\"><p>\n\tLet us help you find the best solution for your cargo. Request a no-obligation quote.\n<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-w690223ba648bd-2\"  class=\"panel-grid panel-has-style\" ><div id=\"cotizacionCarga\" class=\"panel-row-style panel-row-style-for-w690223ba648bd-2\" ><div id=\"pgc-w690223ba648bd-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-w690223ba648bd-2-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child\" data-index=\"2\" ><div class=\"widget_text aos-fade-down panel-widget-style panel-widget-style-for-w690223ba648bd-2-0-0\" ><div class=\"textwidget custom-html-widget\"><a href=\"#\" data-target=\"A\">REQUEST A QUOTE<\/a><\/div><\/div><\/div><div id=\"panel-w690223ba648bd-2-0-1\" class=\"widget_text so-panel widget widget_custom_html panel-last-child\" data-index=\"3\" ><div class=\"widget_text aos-fade-down panel-widget-style panel-widget-style-for-w690223ba648bd-2-0-1\" ><div class=\"textwidget custom-html-widget\"><a href=\"shipments-cargo\">REQUEST A QUOTE<\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>At Fenix Cargo &amp; Logistics, we know that when it comes to logistics operations, questions always arise. That&#8217;s why we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/pagebuilder.php","meta":{"footnotes":""},"class_list":["post-1297","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mifenixcargo.com\/web\/wp-json\/wp\/v2\/pages\/1297","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mifenixcargo.com\/web\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mifenixcargo.com\/web\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mifenixcargo.com\/web\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mifenixcargo.com\/web\/wp-json\/wp\/v2\/comments?post=1297"}],"version-history":[{"count":12,"href":"https:\/\/mifenixcargo.com\/web\/wp-json\/wp\/v2\/pages\/1297\/revisions"}],"predecessor-version":[{"id":3249,"href":"https:\/\/mifenixcargo.com\/web\/wp-json\/wp\/v2\/pages\/1297\/revisions\/3249"}],"wp:attachment":[{"href":"https:\/\/mifenixcargo.com\/web\/wp-json\/wp\/v2\/media?parent=1297"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}